Our Policy

At Qlishe, every garment is created with the highest standards of craftsmanship. We want you to feel fully confident when shopping with us. If for any reason your purchase does not meet your expectations, you have the right to request a return or exchange.

Return & Exchange Window

• You may initiate a return or exchange request within 14 days from the date of delivery.
• Items must be returned in their original condition, unworn, unwashed, and with all tags and packaging intact.
• Personalized items or products that cannot be resold for hygiene reasons (such as swimwear) are excluded from this policy.

Process

1. To begin a return or exchange, please contact our client services team at info@qlishe.com with your order number and request.
2. Once your request is confirmed, you will receive detailed instructions and a return authorization code.
3. After the item is received and inspected, your exchange or refund will be processed. Refunds are issued through the original payment method.

Costs

• Return shipping fees may vary depending on the region. In some cases, these may be covered by Qlishe. Our client services team will inform you of the exact procedure.
• If the return is due to a product defect or error on our part, all costs are fully covered by us.

Commitment to Client Satisfaction

Your trust is central to us. From the moment you initiate a request until the process is finalized, our team keeps you informed at every step. Even after the refund or exchange is completed, we follow up to ensure your satisfaction.